Groove Review – How to Deliver Better Customer Support Experiences

Whether you’re selling physical goods, run an online business, or offer services, you’re likely going to need to offer customer support at some point. Businesses that deliver outstanding customer support experiences are the ones that will continue to grow. According to a study by Walker, customer experience will become more important than price and product […]

4 Tools to Automate Customer Engagement

The good news is that there are a number of excellent customer engagement tools that can help you streamline these tasks. Here are some of the best for 2018.

Problems That Customer Support Teams Face

All businesses are unique; they may encounter very specific issues on their way to prosperity.There is however a distinct set of customer support department problems each company will encounter at some point.