Using technology to automate and expedite customer engagement may have seemed impractical and even improbable some 10 years ago. Fast forward to today, customer relationship management (CRM) tools such as what bntouch.com offers, have become the norm in businesses regardless of the industry or the type of enterprise. In most cases, CRMs have become an […]
The good news is that there are a number of excellent customer engagement tools that can help you streamline these tasks. Here are some of the best for 2018.
Why don’t more brands customize their consumers’ experiences, then? Some brands are deterred by the cost and amount of effort it would take, but there are several different ways you can customize your consumers’ experiences and forge a stronger connection with them without going over budget.
Customers need to feel that your work is worth the cost. There are numerous ways to improve service quality. Here are six of the most effective methods:
Product Knowledge: the Key to Customer Service Training
One of the key relationships– and one that is often overlooked– is that with your vendors and suppliers. Entrepreneurs rightly focus largely on relationships with customers and clients, but your vendors provide the fundamental materials that make your business possible.
To keep up with competitors already using customer relationship automation solutions, it’s vital to start getting up to speed on this technology now. Here’s a guide to how you can use customer relationship automation technology to improve your efficiency at generating leads, converting leads into sales and delivering effective customer service.