Yahoo tops Google in customer satisfaction survey
Business and Law Brief

Yahoo tops Google in customer satisfaction survey

For the first time, Yahoo has replaced Googleas the number one portal of choice, according to a customer satisfaction survey released today. Yahoo's score is up 4% to 79 on the 100-point scale of the annual University of Michigan American Customer Satisfaction Index (ACSI) on e-business Web sites. While Yahoo's stock among users is rising, Google's is on the wane, according to the report. Google fell 3.7% to 78, the second time in as many years that its score declined.