A shamefaced Motorola Mobility has admitted that it shipped more than 100 refurbished Xoom tablets – without wiping the former owners’ data.
The affected devices form part of a batch of 6,200 tablets that were resold by Woot.com between October and December last year. And the data looks likely to include user names and passwords for email and social media accounts, as well as other password-protected sites and applications.
“While this matter likely affects only a small number of refurbished units, Motorola has a strong commitment to its consumers, and is proactively responding to mitigate any risk to its customers,” says the company.
“Motorola sincerely regrets and apologizes for any inconvenience this situation has caused the affected customers.”
The company’s now trying to make things up to costmers who may have had their data exposed in this way. Anyone who bought and then returned a Xoom tablet to Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers between March and October 2011 will now get a free two-year membership of Experian’s ProtectMyID Alert.
Anyone who thinks they may have been affected can contact Experian at 1-866-926-9803 to sign up for the anti-credit-theft service.
They’re also advised to change email and social media passwords.
Motorola is also trying to track down all the affected devices, to clean out their memory properly. It’s asking anyone who purchased a refurbished tablet from Woot.com between October and December 2011 to visit motorola.com/xoomreturn or call Motorola customer support at 1-800-734-5870.