Hardware giant Dell is being accused of engaging in dishonest business practices by an outfit called Citizens for Responsibility and Ethics in Washington (CREW).
CREW has set up a site called DELLception.org and has also sent a complaint to the DC Attorney General after one of its directors, Melanie Sloan, claimed Dell had refused to honor its next day parts and labor on site warranty.
CREW said in a release: “DC, as well as other stes, prohibits these deceptive trade practices. In a January 2009 settlement with 34 state Attorneys General, Dell agreed to pay $3.35 million to resolve allegations of deceptive advertising and its failure to honor warranties.”
Melanie Sloan said: “According to its website, ‘Dell puts you back to work fast.’ But for many customers, including me, that simply is not true. If Dell won’t honor its warranties, CREW, with help from the public, will hold Dell accountable. When a consumer pays for next day service, she should receive next day service.”
The organization is inviting other disgruntled Dell customers to post their experiences on the DELLception.org website .