Dubuque (IA) – In contrast to the many layoffs being reported on in recent weeks, here’s a company that’s expanding and increasing jobs in some way. Still, this news sits on the heels of layoff rumors that could substantially dwarf any new hires seen here. Today, IBM has announced it will open a new technology service delivery center in Dubuque, Iowa, creating up to 1,300 local information technology jobs.
IBM chose Dubuque based on several criteria. According to Mike Daniels, senior VP of IBM Global Technology Services, “[We looked at] the strong positive public-private partnership within the city, its competitive business model and the talent and skills that Iowa and the Midwest have to offer. We continue to invest in IBM’s future and recruit the skilled persons we need to grow our business. The Dubuque Service Delivery Center is a model for creating new opportunities and we look forward to working with the City and the State of Iowa to accomplish great things together.”
The Dubuque Service Delivery Center will primarily support “IBM’s U.S. strategic outsourcing clients,” who provide server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. The services utilize collaborative problem solving and defect prevention processes based on service management standards.
IBM will employ “several hundred people” for the new facility by the end of this year, with a total of 1,300 being hired by the end of 2010.
IBM’s has more than 80 strategic centers around the world, serving its many thousands of clients. IBM claims their “global delivery centers are a key component of IBM’s strategy to be a globally integrated enterprise, allowing clients to capitalize on a global talent pool to drive profitable growth.”
See IBM’s press release.