In 2014, in North America alone, GM has had to recall nearly 29 million vehicles, a record for most recalled cars in the United States. Now, its recall website is being called out for inaccuracies.
GM is being investigated on multiple fronts for its lack of a sense of urgency in recalling 2.6 million cars that had ignition flaws that have been linked, at least, to 13 deaths. This is on top of everything else so, to have the US Transportation Department tell it that its website, set up to give consumers information on recalled cars, is inaccurate must bite.
The National Highway Traffic Safety Administration (NHTSA) has issued a statement saying that when consumers got to the site and put in a VIN number for their car to see if it is recalled some of they are being told no when it should be yes.
GM is trying to address the issue and has asked customers who are experiencing problem to call them, which may be defeating the whole purpose of having a website, but they are trying, boy, are they trying.
It goes without saying that GM’s website does not meet new NHTSA guidelines and recommendations that would be going into effect on August 20. Back in August, 2013, the NHTSA had set down a regulation that would require automakers to provide online tools that would let consumers find recall information by VIN number and would indicate whether recalls had been completed or not.
Apparently, the big car makers wanted to delay the agency’s ruling, but the NHTSA rejected their appeals.