Chicago (IL) – This story has all the signs of becoming an entertaining soap opera for bystanders and a big mess for everyone affected by the events. Following a conversation yesterday and an article thereafter, Diamond’s chief executive officer followed up with us that far less graphics cards are faulty than claimed by an industry source, which said that more than 15,000 cards with design or manufacturing errors may have been sold or are still in channel. Is this your typical story how to make an elephant out of a mouse?
It was clear that Bruce Zaman was not especially happy about a story we ran yesterday and updated early this morning. According to industry sources, there may be lots of faulty Diamond graphics cards in the market and consumers may be ending up with such a card. Zaman limited the information on this matter to standard phrases two days ago, but followed up today.
While documents TG Daily has seen indicate that Alienware found higher than usual failure rates with Diamond’s cards and ended up returning its entire lot of more than 2600 graphics cards and eventually dropped Diamond as a supplier, Zaman said only 188 cards “out of many thousands that were shipped” were found to have caused problems. He conceded that there was an issue, but Diamond worked on the problem and eventually solved it. However, Alienware was already gone at that point.
Zaman claims that this is really part of the entire story and he obviously was upset that the names of the firm’s customers were leaked to numerous media outlets. In an email sent to TG Daily, Zaman noted that the true problem in regard to Alienware was that the company received “tainted data from [its] engineer” and that it took that engineer “suspiciously” long to find the problem with the graphics cards. Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer.
In a phone conversation, Zaman confirmed that the engineered was “fired” as a result of the events and the belief that he provided the company with false credentials.
It was clear that Bruce Zaman was not especially happy about a story we ran yesterday and updated early this morning. According to industry sources, there may be lots of faulty Diamond graphics cards in the market and consumers may be ending up with such a card. Zaman limited the information on this matter to standard phrases two days ago, but followed up today.
While documents TG Daily has seen indicate that Alienware found higher than usual failure rates with Diamond’s cards and ended up returning its entire lot of more than 2600 graphics cards and eventually dropped Diamond as a supplier, Zaman said only 188 cards “out of many thousands that were shipped” were found to have caused problems. He conceded that there was an issue, but Diamond worked on the problem and eventually solved it. However, Alienware was already gone at that point.
Zaman claims that this is really part of the entire story and he obviously was upset that the names of the firm’s customers were leaked to numerous media outlets. In an email sent to TG Daily, Zaman noted that the true problem in regard to Alienware was that the company received “tainted data from [its] engineer” and that it took that engineer “suspiciously” long to find the problem with the graphics cards. Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer.
In a phone conversation, Zaman confirmed that the engineered was “fired” as a result of the events and the belief that he provided the company with false credentials.