The man in charge of the entire Sony corporation has stepped forward to apologize. Howard Stringer has issued a public letter, a very sobering apology on behalf of the entire team at the company's Sony Computer Entertainment division.
"I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken," Stringer said, in part, in the letter.
Stringer reinforced that customers will be eligible to receive a free month of Playstation Plus and Music Unlimited service, as well as enrollment in a $1 million identity theft insurance program.
"In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Son," Stringer wrote.