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Microsoft's Live Search lures users with new rewards

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Business and Law
By Samantha Rose Hunt   
Wednesday, October 01, 2008 10:29
Redmond (WA) - Microsoft has been ridiculed for the perks the company offers users in exchange for the use of its Live Search service. At least for now, Microsoft is showing signs of abandoning that strategy and introduced an additional search-rewards offer, in an attempt to bind users to its search engine, which is currently ranked as the third most popular search engine.

Open only to searchers in the United States, the new Live Search program requires users to install a small desktop counter on their PCs,  which records how many times Live Search is used. The campaign will run through April and will award Live Search users “tickets” for participating in the program, and also for every search that is conducted in a day (25 search maximum). The tickets are entered in a prize drawing contest that includes prizes like air miles, video games and free music downloads.

Older rewards programs offered by Microsoft, like the  Live Search Club, rewarded individuals when they played games using Live Search as well as a “cashback” feature in May that rewarded users for using Live Search with rebates for products purchased online.

Microsoft claims that the reward programs have had a positive impact so far. However, the greater test for Live Search will be following the program end in April, when users are no longer receiving rewards and have an opportunity to decide whether or not they liked Microsoft Live Search enough to stick with it without any incentive.

According to Nielsen Netratings, the current incentives are not enough to even keep Live Search levels stable. While all search providers combined actually suffered a year-over-year decline in overall searches (minus 7.7% to 7.2 billion searches in the U.S.), Google outpaced its main rivals once more: Google grew 3.1% to more than 4.3 billion searches, while Yahoo followed with a decline of 16.5% (18.1% share) and Microsoft with an even more dramatic decline of 23.8% (10.7% share). Nielsen Netratings estimates that users ran 770.6 million searches over Live Search in August.    

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