Chicago (IL) – Netflix has reacted to its service outage on Monday and informed its customers that a 5% credit will be applied to their account “in the next few days”.

Netflix’ website was down from 7:00 am to 6:00 pm PST on Monday and prevented the company’s customers not only from ordering new movies (which wasn’t such a big deal since most customers anyway have lots of movies queued up), but also from accessing the digital streaming platform.

In an email sent to customers early today, Netflix wrote:

“As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped you a DVD but were unable to.
Your DVD was shipped today, Tuesday, March 25th, instead.

We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.”

The apology comes after the company had released a more general apology for an “unanticipated, unplanned outage”. The backlash apparently affected all Netflix distribution centers.

Whoopty Do

Mar 26, 2008 14:18     

Can't wait to get my 45 cent credit!
Bob report abuse vote down vote up Votes: +0

Oh wow...

Mar 26, 2008 14:19     

Can't wait to get my 45 cent credit!
Bob report abuse vote down vote up Votes: +0

I appreciate the effort

Mar 27, 2008 19:56     

Seriously, do you think Blockbuster would do this in a million years? It may be a small amount to you, but 45 cents adds up fast when you have 20,000 subscribers. Unlike Blockbuster they don't have to be sued to pay back customers.
Task report abuse vote down vote up Votes: +1